22 Sep

Tenants need to assure they have reputable landlords

Tenants need to assure they have reputable landlords

Many tenants are not researching if their landlord or letting agent is licenced, according to new research.

A report from the Association of Residential Letting Agents (ARLA) found that 64 per cent of renters do not consider if they are registered correctly, with 54 per cent admitting they didn't think to check and 23 per cent did know that they should be.

One in ten involved in the research assumed that all letting agents and landlords were licensed and did not know it may make a difference to the standard of service they can expect.

Issues between tenants and landlords or letting agents are commonplace, with 22 per cent expressing concerns - this increased to 43 per cent in London.

The most frequent problems before even signing up to a property included confusion of fees, not turning up to appointments, not knowing details of the property and being too pushy.

Once the tenancy had begun the problems continued, with more than half having experienced at least one issue at some point.

Time taken to fix key services like boilers, heating and electricity were the number one problem - with the average tenant waiting 36 days for the issue to be resolved, with one in seven never having the problem resolved.

Other issues included landlords failing to replace large items such as worn carpets or broken kitchen cupboards.

David Cox, managing director of ARLA, said: "Our home is our castle, and there is no reason for it to not be fit for a king. Just because you rent a property it should not impact your levels of enjoyment, especially as there is such a high price to pay for renting.

"For anyone looking to rent, there are basic boxes to tick to ensure you receive the best possible end result - and this starts with choosing your letting agent and landlord. Choosing an unlicensed letting agent could leave tenants with a long list of problems."

Many tenants reported that issues with their landlord or letting agent led to them being stressed, with one in six claiming it had caused at least one sleepless night. There was also a financial cost with 14 per cent admitting they had spent their own money to fix a problem, with one in ten moving out of the property and failing to get their full deposit back.

Recent figures from Sequence show interest in rental homes has risen by 18 per cent across the UK over the past year and seven per cent since June.

At the same time there has been a fall in supply, with a 19 per cent decline in rental properties available on the letting market.ADNFCR-1222-ID-801749767-ADNFCR

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