20 May

New NLA board director calls for high standards

New NLA board director calls for high standards

The "highest standards of customer service" should be followed by professionals involved in the private-rented sector, according to the new National Landlords Association (NLA) board director Sussanne Chambers.

In a statement announcing her arrival in the role yesterday, the landlord said that the "overwhelming majority" of her peers believe professional development is a key factor in ensuring the industry maintains this benchmark.

Her comments come in a month that has seen the Association of Residential Letting Agents (ARLA) and the Communities and Local Government department try to improve the way the buy-to-let sector is monitored.

A new licensing scheme for letting agents was revealed by ARLA, while the government has called for a landlord register.

David Salusbury, chairman of the NLA, said: "The sector is going through a period of change and growth and Sussanne is perfectly placed to help deal with these changes."

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