25 Feb

Many tenants paying for property repairs

Many tenants paying for property repairs

There has been a rise in the number of tenants who are having to pay for repairs to rental properties because their landlord has been unable to do so.

Research from internet-based letting agency Property Let By Us found 55 per cent of tenants spend up to £50 on repairs as they feel this is easier and quicker than going via their landlords.

Around two-thirds of those involved in the survey also highlighted that landlords take too long to deal with emails or phone calls concerning property-related problems.

On a positive note, 80 per cent of tenants said their landlord is approachable and only 12 per cent said their landlord had failed to make a promise they could not keep.

However, it is important for buy-to-let property owners to understand that they have a legal responsibility to ensure they keep tenants' homes in good condition - inside and out.

"There are many professional landlords in the buy-to let-market that are responsive to tenant communications about problems and issues. However, there are a few bad landlords that neglect their tenants and put lives at risk," said Jane Morris, managing director of Property Let By Us.
She added that landlords should aim to respond to tenants within 24 hours and the basis to a good relationship is good communication.

"While it may not be possible to deal with repairs immediately, it is important that landlords maintain open communications with their tenants, so they can provide updates on timing etc."

The study highlighted that many of the repairs raised by tenants included leaking roofs, faulty showers, mould and condensation, leaking bathroom and window locks, broken windows, smoke alarms and pests and vermin.

One of the major reasons for tenants to contact landlords was related to non-working boilers and it is advisable that landlords treat such concerns as urgent.ADNFCR-1222-ID-801777264-ADNFCR

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